FAQ

Frequently Asked Questions

What are your business hour ?

Our reservation office is opened in the time from Monday to Sunday

Vehicles are available 24/7

Our reservation office will be closed on all major holiday

Why do you need my Credit Card Information ?

In order to reduce our risk of a “no-show” and to keep your rates low all transportation has to be pre-paid by credit card.

Do you provide any drinks in your vehicle ?

All of our vehicles have ice cold water available for your convenience. However, we currently don’t provide any soft drinks or alcoholic beverages.

How about special requests for drinks ?

If you let our office know in advance we will gladly provide your special requested drinks in our stretch limousines. All special request drinks will be at additional charge. You certainly can bring any of your own drinks for free.

Do I have to tip the chauffeur ?

All our rates are subject to a 20% Service Charge which will be automatically added to your reservation. This Service Charge includes already a gratuity for your driver.

Why do you allow service pets but not “normal” pets ?

Unfortunately some of our passengers are allergic to pet hair/fur. Because of that, we have to clean and disinfect our vehicles after we transported a person accompanied by a service pet.
This takes time and costs money. However, we think that our clients in need of a service pet have already a really hard life and we certainly take pride in helping them to make it a little more comfortable.

Do you have handicap accessible vehicles ?

No, currently we cannot provide you with a handicap accessible vehicle. But if you let our office know in advance, that you are in need of assistance we would be more than happy to take additional time to assist you.

Can I make changes to my reservation after booking it ?

Yes, as long as your changes are within the timeframe stated in our cancellation policy you can re-schedule your ride any time.
If your changes are outside the time frame, we might not be able to accept any changes. Please have your confirmation number or your credit card number ready for reference.

Do you have any baggage restrictions ?

Yes, we follow the guidelines of most major airline carriers.
Each passenger is allowed 1 bag (weighing no more than 50lbs/23kg) and 1 carry-on.
Excessive baggage (Golf Bags, Strollers, etc.), or larger sized baggage might be subject to additional charges. Please inform our office upon reservation if you have any “unusual” or additional baggage.